Omnichannel Inbox
Consolidate conversations from Voice, Chat, WhatsApp, SMS, Email and Social channels into a chronological timeline for each customer.
✓ Improves First Response Time (FRT) by 35%Contact Center Voice
Unifies VoIP/SIP lines without local hardware dependencies for Inbound ACD or Outbound Dialer. Supports custom phone states, live call metrics, recording, and warm transfers.
✓ Crystal clear call quality via browserIVR and Call Routing
Design intelligent phone trees with text-to-speech. Route inquiries using skill-based criteria or database lookups (ACD) to ensure callers hit the right agent.
✓ Reduces call routing errors by 40%
AI Voicebots & Chatbots
Deploy zero-latency voice and chat AI agents to resolve inquiries, route cases and handle transactions 24/7 without agent intervention.
✓ Resolves up to 70% of standard customer ticketsWhatsApp Business
Build automated Inbound Service or Support flow steps for WhatsApp chatbots. Dispatch templated for payment confirmations, appointments, documents or any other use case.
✓ 98% open rates compared to emailNumber Masking
Privacy-focused communication solution for customers, drivers, delivery agents, field staff, and service partners. With option for Cloud or On-Premise deployment with customer SIP line.
✓ Private, Secure & Seamless communicationTicketing / Case Management
Convert incoming interactions across various channels to trackable tickets. Auto assign based on queue and skills, Monitor SLA, manage escalations and define workflows.
✓ Auto-routes and tags incoming interactionsA2P messaging and campaign
Launch A2P campaigns across SMS (OTPs, alerts), WhatsApp (templates), Email and Voice (automated outbound calls).
✓ Regional and international carrier integrationsAI Sentiment & Automated QA
Analyse customer feelings instantly. Highlight positive, negative, and neutral shifts during conversations on Voice or other channels & Tickets.
✓ Flags high-friction interactions immediatelyUnified Desktop
Synchronizes customer contacts, provide agents with a unified view of transaction and conversation history across channels, with drill-down to chat transcripts and call recordings.
✓ Empowers agents with complete contextReporting & Wallboards
Display real-time Agent Status, monitor Live calls, Live chat & queue statuses. Live statistics wallboard. Export detailed reports, breach logs, campaign performance audits, and more.
✓ Live tracking panel for supervisorsSocial Channel
Integrate direct messages and comments from Instagram, Facebook Messenger, and X (formerly Twitter) into your queue to respond without switching dashboards.
✓ Centralized social media customer support